Frequently Asked Question

FAQ Topic

q How can I keep track of my order for delivery?

As soon as your order is shipped, an Aramex tracking number shall be provided by email.

q I'm having trouble placing my order. Who can I contact to help me?

Please go to contact us page for all our contacts information.

q Do you offer gift cards?

Not at the moment.

q I have received my order, and it is damaged!

Please contact us within 14 days of receipt.

q How can I cancel my order if I need to?

Please contact us as soon as you can. If the item has been custom made or shipped, no cancellation will be accepted.

q Do you ship to my country?

We ship via Aramex worldwide, with an exemption of a few countries. Please email customer care for more information.

q Are taxes/customs fees included in the price?

No, all taxes and customs duty at destination country are to be paid by the recipient.

q What if I don't see what I need on your site?

Please email us your requirements and we will do our best to stock your favorite items.

q Can I pay cash on delivery?

Payment methods include Visa, MasterCard, American Express, Bank transfers and PayPal.

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